Appalling customer service Bought this vehicle from a Group 1 Auto dealer in July.Before we had taken the vehicle off the forecourt we spotted a damaged door trim /seal. The sales ‘executive’ apologised profusely and said the vehicle would be booked in to have the seal replaced.However, this is when the fun began - in the subsequent customer satisfaction survey we gave the dealer four stars, not five - the dealer then messaged us to state they would not have the damage repaired (not sure yet if this is a legal contravention!). Within five weeks of having the vehicle the air-con has run out of gas, and when we had this independently verified we were also notified the two rear tyres were showing signs of perishing.You’d like to think buying from an authorised dealer gave you some guarantees, but apparently not !How standards have fallen at Skoda!
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