I bought a second hand vehicle from a non Skoda dealership. After a few days, had an amber warning on my binnacle. Booked it in to 'Johnsons Skoda Birmingham'. I had a call to say the vehicle was fixed and ready to be picked up. I paid the £168 and within a few days, the warning re appeared. When i phoned them up, they said if I bring it in and a different fault code is read, then I would get charged again. I explained that I had exactly the same issue as I had before but still this subtle threat that I had to potentially pay AGAIN for the issue that they did not fix in the first place.I complained to Skoda customer services and they did not want to know. They kept saying I had to take the vehicle back in for diagnosis but I explained why should I have to pay for something they did not fix in the first place. After a quite useless ping pong of e mails with the 'Customer Relations Manager', I decided to call her and express my frustrations on the situation. She has not got back in touch with me since. Pathetic.I also got in touch with the 'Skoda Digital Support' team as I could not log in to be the primary user for my Skoda app. They said I needed to take my car into the workshop for an update which would incur another charge. I work for a UK automotive manufacturer and their software updates are done automatically - but not Skoda. Money, Money, Money! Not a care for the customer.Overall really appalling customer service - the worst I have encountered. I sincerely hope people read these reviews before making the decision to spend tens of thousands on a SkodaIf i can prevent just one person spending their hard earned on one of their vehicles, then this review will be worth it.Avoid like the plague!
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