From happiness to hell within 24 hoursWithin 24 hours of taking procession of a brand new Skoda Karoq from capital Škoda in Newport I discovered a substantial water leak in the boot (How this was not discovered beforehand baffles me). I immediately reported the issue to Capital Skoda and from there the customer service went to zero. They took 4 days to get me a courtesy car as they did not have one available and if they lent me the salesman’s car he would be without transport. Clearly the salesman’s needs are far greater than the customers This resulted in a loss of earning and having to take unpaid leave from work. It then took 24 hours to get the car in the garage to diagnose the issue. During this time I spoken with Skoda UK, VW finance, and Capital Škoda as to how I can proceed and where I can find this information in my folder of ambiguously named documents. Needless to say they were very uncooperative the only information they offered was the easiest option was to ACCEPT a car that’s UNFIT FOR PURPOSE.For the benefit of Capital Skoda employees should a customer wish to return a vehicle. They inform you of their intentions, you will then need to request a returns form from VW finance, complete and return to VW finance they then submit it to Skoda UK for review.In the meantime the customer is left in Limbo as all parties involved wash their hand of all responsibility and couldn’t care what financial implications this process has had on you and how your mental health has suffered. They simply keep you in the dark until you get a phone to inform you that the return has been accepted and they have sourced a like for like replacement. Further advice from the Sales Manager “ This is the best outcome to prevent all parties involved experiencing any financial burden”. I have now received 3 phone calls in as many days pressuring me into making a decision regardless of the substantial loss of earning I have suffered. My current situation is the only vehicle I have is a courtesy car, which unless I accept the replacement car Capitol Skoda can take it away tomorrow. My part ex car location is unknown and probably sold. They have my deposit money so I can’t even buy a cheap run around, this is making me feel like I’m being bullied into the worst decision for me as when I have no means of transport I am going to lose further Income.
Claim your business profile now and gain access to all features and respond to customer reviews.
Search for new and used cars, book a dealership car test drive and take part in the government scrappage allowance scheme.
