Just do yourselves a favour…. Preferably buy another car make. Or return your car for a full refund if you’re in your first 30 days. If none of these two options are available to you complain, then wait eight weeks then take your case to the motor ombudsman. Let the ombudsman sort your problem out as ŠKODA customer services and case managers certainly won’t! The worst ever customer service experience. Phoned your “help line” no help whatsoever. Promised a call back twice, hasn’t happened either time. Was continually reassured once Megan had seen my messages she’d call me. Still waiting. Sat on hold for over an hour as I was “apparently” transferred to Megan after which the phone cut off without ever speaking to this elusive manager of case handlers! Was also told by one customer representative her manager isn’t customer facing so either they have managers who think they are above the customer or I was told an untruth, I doubt I’ll find out which to be honest, unless Megan ever calls! At the end of the day all these managers who think they are too good, need to remember they are simple retail workers at the end of the day, not royalty. At least looking at the amount of bad reviews some of them should be out of jobs soon, as a company with less and less repeat customers isn’t a growing one.
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