I took delivery of my new car on September 1st 2022 and when I arrived at my home I lifted the bonnet to view the engine. It was a surprise to see that there was no engine cover and despite numerous emails and lengthy phone calls to Skoda UK and several telephone calls to the supplying dealer here I am 18 months later still waiting for an engine cover to be fitted. This is my third new Skoda in six years and I like the product very much, however the product is badly let down by appalling customer service. With a car costing in excess of £43000, to have to wait 18 months (and still counting) for an engine cover is totally unacceptable. When I change this car in 18 months time it will not be for another Skoda as this episode has put me off the brand forever.
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