Vehicles are great- but Head Offices support is diabolical.Had issue with a refund on a service/warranty refund when trading existing Skoda for a newer one. Good local staff understood refund could be made as part of p/e deal but Head Office (or one of them-difficult to know who you are dealing with) said no - on day of collection - due to small print- and because I'd paid a year up front and not monthly. Tried resolution but basically nobody from Skoda or VW VAG interested- no replies to most contact. Even their 'Integity' officer (Germany) request to Skoda CZ to contact me went unanswered. None would provide Finalisation Letter to allow me to go straight to Ombudsman, had to wait 8 weeks. It's not as though Skoda/VW/VAG 'small print' is that reliable day to day, eg repeated wrong phone number on web and early coms (extra digit tat has gone unspotted by staff), sent me a 'service due' email two weeks after purchase of new car; sent me offer of 20% off insurance plan 2 weeks after purchasing one for £900 and many more examples. Local franchise fine but all their different Head Offices are lacking- despite making great claims all over their websites for their 'Integrity'.Pity because support issue experience so bad it will probably put me off buying another Skoda after this, my third.Found out that I am not the only Skoda owner experiencing the main issue
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