Looked for a complaints department but struggled. I have been driving a Karoq for 6 months now. Every time you turn off the car it reverts to its presets. Lane control is in my opinion a very dangerous thing. To make my point:- I live just a few hundred yards from a dual carriageway which is running at 50 miles per hour in busy times filtering onto the carriageway means threading your way in between two cars with just enough space. If you have not turned of lane assist the the car wrestles with the wheel right in the middle of a manoeuvre that required skills and concentration built up over forty years of driving. That is dangerous and all off a sudden you are not in control and two seconds of that time is stolen from what now is an urgent decision. Secondly I never use cruise control I regard that as dangerous. If I needed cruise control and lane assist why would I need a driving license? There needs to be a way of turning off them functions for good rather than for the length of one journey. Secondly the Bluetooth is as archaic as the name of the system itself you need one of them burner phones to be able to connect to the car and the WiFi is spotty. Otherwise it’s a good effort the car runs fine and its other features are intuitive and practical. My wind screen wiper got stuck on a small piece of ice and I got out of the car freed the wind screen wiper and there was no more problems. The next morning I had an email from my dealer the car had booked in for a service. I phoned them and explained they cancelled the service. In a way it’s pleasing that they are looking out for you but it was such a minor issue
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