Awful service. Bought a brand new Skoda 4 months ago. For the second time we have had roadside assistance come out as the car wouldn’t start despite being fully charged.Roadside assistance performed diagnostics and determined that the inverter for the 12v battery was faulty and needed replacing. Roadside assistance did a temporary charge on the battery so we could drive it to a branch to be replaced.Tried to take it to our local branch in Erdington birmingham who tried to refuse us as they didn’t want the problem and thought they would have to send it onto a different branch. After roadside assistance called them they finally agreed to take it however the next day when we called to check progress they determined that there diagnostic equipment said there was no fault. This was only because of the charge that roadside assistance did for us to get it into a branch. Spent the afternoon arguing with customer service that there must be a problem as the car won’t start but they were utterly useless. At present we are told we have to pick up our faulty car and return our courtesy car by Monday or we will be charged. We were told the car would break down again in 2-3 days of driving so know we will be back to square one again!Awful service as once they have sold you a car they don’t want to know!!!
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