skoda.co.uk

Brand new car broken down - buy elsewhere

I purchased a sportline Octavia hatch in September. I was starting a new job in October and would need a saloon car as would be doing motorway driving. I'd owned Audi's for 20 years. My husband swapped from Audi last year and, overall, had been impressed.I collected my brand new car at the end of September. Within days, I had to return for part of the interior to be repaired and there was glue on the boot.Then, week two, my brand new car would not start. I was at work, trying to go home, so had to call Roadside assistance. After 90 minutes (it was now evening and I was on my own) they arrived and advised it was a software fault Skoda know about. The official guidance is switch the car off, leave it for 15 minutes then it should start again. I got home just before 9pm. The following day, my brand new car wouldn't start again. Roadside assistance attended after a 5 hour wait. I wasn't able to get to work - a brand new job - embarrassing as my boss has travelled over from Spain! Roadside assistance told me the same - known software fault - he'd had some Skoda customers stranded with a car that wouldn't start for an hour or more. So, this advice from Skoda is completely flawed! I've been given a range of lower spec cars to "make do with" whilst Skoda scratch their heads with how they will fix this. I'm still expected to pay the price of a new vehicle I don't have. I wish I'd never switched brand. The latest courtesy car is a diesel estate monstrosity of a car. Functions don't work, it's like a bus to drive and I don't have anywhere to park it as it won't fit in my garage. I've now been offered a hybrid but I've no charging facilities. I keep asking what's the plan and get nothing meaningful. To say I feel let down is understatement of the century. This is a shambolic organisation with a " profits before integrity "mentality. I regret buying Skoda. Really regret it.

Date of experience: Oct 28, 2024