Skoda UK seem to not quality check and govern their dealer agents. Yes, I know they are independent garages, but in Norwich we have the worst. My experience was on the 6th May - I'd booked my Superb in for an "Oil and Inspection Service". All they did was an oil change and told me I needed to book a service!!! They even said it on a video that was emailed to me! They also quoted for a Water Pump replacement and also added Timing Belt to the quote when the timing belt does not need doing and is on the other side of the engine. When I took the car back to them for the second time on 16th May, they said they would perform a complimentary upgrade on the service from the Inspection Service to an Extended Scope Service. All that they seem to have done is reset the service light. The paperwork presented was from 6th May - so I'm still chasing the evidence that they performed the extended scope service 2 months on. Skoda UK are supposed to be resolving my complaint and chasing paperwork. I've had no reasons given to me why the booking was wrong, why they fraudulently quoted additional work that doesn’t need doing, and I've had no proof the service checks were performed. All in all, Skoda UK is useless. The complaint has been open for 2 months. Skoda tries to project a brand image of quality, but that’s not the case. The Group 1 Norwich Main Dealer does not represent that, and Skoda UK handling complaints does not represent that either. This should have just been a standard in-and-out service. My second car is a Renault, and the Norwich Main Dealer is excellent. It shouldn’t be that hard. The Superb is a nice car, and I was thinking of getting a Skoda as a second car replacement, but that’s not going to happen! Bye Bye Skoda
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