Initially a five star review (albiet forced when accepting handover), until this particular branch sold me a car that isn't fit for purpose, nor then accepting the rejection within a few months of owning the car. David McKellar, alleged "head of sales" seemingly has moved to Timbuktu, or as suggested by his inability to reply to emails. Nor does he have a comprehension of the customer recovery process. The "approved used car" had a faulty gearbox (appropriately fixed as spotted within 2 weeks, and give them credit, wasn't an invoconvenience and was actually good customer service so well done for that one at least!). Since then, I have discovered corroded plates on the car, dangerously so, and told this isnt covered under warranty, even after the corrosion was scraped off by a Skoda Assist Mechanic, and then an engine that sounds like its going to take off on a cold start. Corrosion doesn't happen in 3 months, yet them fixing that was them booking me into a dealer an hour drive from my house(without anyone telling me too!). And when you try and ring to advise them it isnt convenient, well you never get a phone call back! Oh and a faulty boot lock, and emergency SOS messages at 60mph. But its ok, Henry's will ring you about the emergency SOS message, but not return calls about rejecting a vehicle (under my legal Consumer Rights). Even their own head office think they're not hitting the the mark, but I'll leave that to them to tackle. We might have been a distance sale, but after getting Head Office, our finance company, and now unfortunately seeking our own solicitors, we're treated like scum of the earth, instead of them just fixing the issue quickly. Wouldn't recommend, and I feel like this review is completely deserved after the shambolic service we had received. After 8 years of owning a Skoda, Henrys have singlehandedly ruined our faith in the brand. Shame it can't be zero stars, as one is excessively generous.
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