You turned down the warranty claim without an explanation as to why it did not comply with your terms and conditions. I raised a complaint, and you promised me that someone would be in touch to explain the situation. Four months passed. The corrosion got measurably worse. You closed the complaint without a resolution, and told me to deal with the Ombudsman. So basically, I feel like Skoda UK have provided terrible customer service. I feel like they stalled the complaints process for 120 days intentionally. They produced no resolution to what was at the beginning a minor defect. And now there is a bigger financial burden to bear to repair the corrosion that has continued to grow throughout these 4 months of ignorance.To anyone lookong to buy a used Citigo, make sure the rear wheel areches are fitted with plastic liners to deter mud and muck from sticking onto the inside quarter panel where the petrol filler cap is.The car body is corroding around the petrol filler cap in what is known as 'inside out' corrosion, because there is a defect in the joint.Beware and don't expect Skoda to honor their warranty. As an aside, Rainworth Skoda gave it a glance over and said they were helpless and didn't know what I should do - without explanation as to why they weren't able to help, of course. Just a 'good luck with that, not my job mate' attitude.
Claim your business profile now and gain access to all features and respond to customer reviews.
Search for new and used cars, book a dealership car test drive and take part in the government scrappage allowance scheme.
