I want to address my recent experience with your customer service and staff. Initially, everything was great until I purchased a vehicle. About 11 months after buying the vehicle, I scheduled an inspection, MOT, and service for March 25, 2024. However, on the evening when I left the dealer, I noticed that the start-stop function wasn't working properly. Later, the car wouldn't start because the battery had died. The battery indicator showed that it needed to be replaced, and it seems this wasn't checked during the vehicle inspection. This caused me to be 90 minutes late for work, and I had to call for assistance.I tried to reach out to you via email, your website, and phone messages to inquire about the warranty for the battery and also about a squeaky noise from the front suspension that I noticed from day one. Gary said they could not resolve the squeak noise because the warranty would not cover it, and today I have been told the same for the battery. How great is it? However, there has been no response from your team since March 25, 2024 until today, June 11, 2024, when I decided to visit your shop.Furthermore, I had expressed interest in purchasing an Audi from you and selling my Skoda back to you, but I am still waiting for a response from Oscar. At this point, I am no longer interested in buying the Advance Audi from you anymore. Here's my question to you: why should people have to return to you to buy vehicles or use your workshop if you let customers down? What rating should I give to your service?
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