Really disappointed with the lack of knowledge or ability to resolve a problem that for SKODA themselves, SHOULD have been so simple.After getting no joy from my supplying dealer, no joy from a local dealership and eventually turning to Skoda Customer Care, I was astounded at the inability to establish whether my car had memory seats which recognised individual keys. I was provided with various responses such as being provided with a video of how to set the seats (was a different infotainment system), being told it was “a paid for service” , being provided with a copy of the manual (which was useless), you car doesn’t have that functionality etc etc etc. Eventually after seeing several posts online with Skoda owners with similar problems, I was able to work it out for myself. Skoda just didn’t reply in the end. If they want to become one of the leading manufacturers, then they need to up their game in terms of customer care and product knowledge.
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