skoda.co.uk

Avoid SKODA Bolton (RRG Group)

Only one star as I can’t award zero… Went in to RRG Skoda Bolton today to get a first MOT on my less than three year old/still under warranty Kodiaq Sportline. Asked for wiper blades to be replaced pre-MOT to ensure a clean no-advisory sweep on a premium SUV that still looks and feels new. Was told it has “passed MOT”, but checking Gov. uk shows a failed MOT issued for wiper blades not adequately clearing windscreen, followed by an immediate no-advisory pass. Pointed out that I couldn’t believe what I’d read and asked how that could have possibly occured. This was followed by the worst customer service I’ve ever experienced from service advisor “John”, who showed no empathy whatsoever and didn’t see any issue with what I’ve accurately reported above. Would strongly advise going elsewhere if you value the MOT integrity/history of your vehicle. Have escalated to Volkswagen Group UK and Matthew Bowden at Skoda.EDIT update 17/03/2025: Having Sent an email complaint to Arran Bangham, Group Chairman at RRG and Matthew Bowden, MD of Skoda UK, I received an aggressive call in the middle of my working day from Paul Arden, General Manager Skoda at RRG, who tried to downplay what had happened, and indeed make out that I was being unreasonable in making this complaint as, I quote, “I’ve never known anyone in my 20 years in the morning industry be disappointed about an MOT result”. Once Paul realised I disagreed with his logic as did the several others I’ve discussed this experience with, that I would therefore remain in email contact with Skoda UK and his Chairman, and that he wouldn’t be able to talk his way out of this situation during that call, he quickly became incredibly hostile and ended the call abruptly and in a very unprofessional and unfriendly tone. It seems that RRG are just as poor at handling complaints as they are delivering work responsibly and delivering good customer service. I’ve also now formally complained to DVSA.

Date of experience: Mar 15, 2025