Support is useless. Wanting to order a size as their size guide is really whacky. It scales in a strange way, sometimes within a style, depending on your size, it will either be true to size, half a size small, half a size big or a full size too large. I contacted support to verify. I provided a reference for my current Suitsupply dress shoes as well as what I wear in Nike. I’m a size 12 in every shoe I own. Support told me that Nike’s size varies too wildly (I doesn’t, I’ve had 40 pairs of various models and always been a 12) and that they weren’t familiar with suit supple sizing and instead provided me with some obscure, hand made Italians brands that if they knew my size in them they could help me. To not be able to give support in sizing for expensive dress shoes is insane. Especially when they want you to pay a return shipping fee if they don’t fit. Get better at customer care.
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