Review Time
I have bought 2 pairs of loafers from Skolyx. The shoes are of great quality and look great, however, the sizes are drastically different. I bought the same size loafers and it look more than a size different from each other despite being the same size.
I exchanged a pair, and the cost of return shipping + double the import tax is roughly the cost of the shoes. Simply a hefty fine, and I have no trust in their sizing, which is very disappointing. Such a shame because I would have loved to have bought more shoe from them in the future...
I have bought 2 pairs of loafers from Skolyx. The shoes are of great quality and look great, however, the sizes are drastically different. I bought the same size loafers and it look more than a size different from each other despite being the same size.I exchanged a pair, and the cost of return shipping + double the import tax is roughly the cost of the shoes. Simply a hefty fine, and I have no trust in their sizing, which is very disappointing. Such a shame because I would have loved to have bought more shoe from them in the future...
Shady business practices. They do not include total cost upon checkout so expect to have FedEx or another carrier start hounding you for import charges. You can find same quality at a lesser cost.After response from Skolyx below my review is still the same. It is not listed anywhere upon checkout about extra charges. If they included this information upfront I would understand, and potentially not purchase based off added costs. Be upfront and do not hide these policies on other Q&A pages. Simple as that.There are plenty of great companies out there that include the final price upon checkout. Regardless of who is charging them. Clearly Skolyx is not one of them.
Support is useless. Wanting to order a size as their size guide is really whacky. It scales in a strange way, sometimes within a style, depending on your size, it will either be true to size, half a size small, half a size big or a full size too large. I contacted support to verify. I provided a reference for my current Suitsupply dress shoes as well as what I wear in Nike. I’m a size 12 in every shoe I own. Support told me that Nike’s size varies too wildly (I doesn’t, I’ve had 40 pairs of various models and always been a 12) and that they weren’t familiar with suit supple sizing and instead provided me with some obscure, hand made Italians brands that if they knew my size in them they could help me. To not be able to give support in sizing for expensive dress shoes is insane. Especially when they want you to pay a return shipping fee if they don’t fit. Get better at customer care.
I live in Switzerland. Skolyx courier of choice, and you can't change it, is FedEx. You'll obviously have to pay the VAT 8.1% of Switzerland. But the problem comes when FedEx pays it for you and charges you a disbursement fee. For you to have any idea:- Switzerland VAT 8.1% = CHF 1.80- Original VAT = CHF 15,70- Disbursement Fee (From FedEx) = CHF 22,00It's unbelievable the amount you have to pay to FedEx. Last time I'm ordering anything from Skolyx. And obviously Skolyx doesn't give a __ to these type of charges. They just remove the VAT in their home country and ship it. The rest you have to deal with.——- Additional Comments 01One solution would be to at least let the customer choose between FedEx or DHL. DHL is normally cheaper and normally doesn’t have these shenanigans of FedEx.——- Additional Comments LatestYou mentioned that DHL is twice as expensive as FedEx. Here is the analysis: • Shipping cost to Switzerland on your website (FedEx): 17 EUR • Shipping cost with DHL (based on your comment): 34 EUR (100% more according to you) • Disbursement fee charged by FedEx (****which I was never informed about and never requested****): 22 EUR • Total cost with FedEx: 39 EURBased on this, DHL is actually cheaper than FedEx. Also, I strongly dislike receiving unexpected bills at home.Please make sure to inform yourselves and your customers more clearly about these hidden fees — especially the additional charges imposed by FedEx.FedEx is a scam!
Fantastic experience with Skolyx! The sneakers feel like superior quality the moment you touch them and the craftsmanship really stands out. Delivery was impressively fast. I ordered on Thursday and the package arrived on Friday in Stockholm. Highly recommend!
I like the experience I have got in the support, they helped me to chose the right size of boots. It was not easy but I am very thankful them for that. The boots are magnificent leather and sole quality are amazing. I feel a confidence in every my step. I definitely recommend the store and products they sell. Good service with good product quality for good money.
Awesome is the word here! Fantastic service and support. Super friendly without any hassle! And all this although I did not end up buying anything because the last of the loafers weren‘t meant to be my fit. Super well made shoes as far as I can say in my experience.
Firstly you pay for a made to order product. Your money is taken quickly. Then you decide what exactly and if you want to buy the product, as you can't choose anything until after you pay. What kind of business is that? Is that a way to run a business?
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