I ordered a tow hook for my car on November 14th, with an expected delivery of 5–15 working days. The next day, I was informed that my order was delayed and would arrive at the warehouse on December 12th, which I accepted.On December 12th, I contacted customer service to confirm shipment and was told it had been further delayed to December 29th. I asked if it could be delivered no later than January 12th, as I needed it installed for an apartment move, and this was confirmed.However, on January 7th, I contacted customer service again to confirm shipment, only to be told that it had not been sent and would now arrive at the warehouse at the end of January.After waiting for two months with multiple delays and misleading information, I ultimately canceled the order. I never received the product.
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