Headphones are good, Bluetooth speakers are very poor. Customer Service is non existent. I had to return faulty headphones, which was an over complicated process and I even had to pay shipping for returning a faulty product. I was told I would get a full refund for the item upon receipt if it at their return warehouse. In good faith, I ordered a replacement pair of headphones, these arrived quickly. After ten days of hearing nothing from Skullcandy and not receiving the agreed refund, I contacted them and they claimed not to have received the returned item. I provided them proof via tracking information, they then confirmed the refund, in the form of a credit! This was in direct contradiction to their original agreement. I queried this and my messages went ignored. Feeling defeated, I used the credit to order product that I neither needed or wanted, headphones and two Bluetooth speakers. These arrived quickly, headphones are fine and are as expected, but the speakers! Gosh they sound absolutely terrible. I have made three further attempts to contact Skullcandy, with no replies received. This company is extremely difficult to deal with, they trade in either ignoring you, offering copy and paste platitudes and lies. I’d suggest they’re in breach of UK trading standards regulations, but I simply don’t have the energy to continue to battle such a company! You live, and you learn. Do yourself a favour, buy a different brand, do not do business with this rogue trader. Update - 6th January 2026 @1930hrs. In response to SkullCandy’s reply to my review and their subsequent direct contact to me via email, I can confirm that a resolution was proposed by them and that I have accepted this in good faith. I have now increased the star rating to two because of this.
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Skullcandy makes the sickest headphones, earbuds & portable speakers on the market. Hear the difference today.