Review Time
FIRSTLY I DON'T RECOMMENDED SKULLCANDY HEADPHONES
Absolutely ridiculous customer service non existence all they have is terrible chat robot i put a request in for customer service support two weeks ago nothing i cant find a email anywhere on there website or on Google no support whatsoever don't waste your money
About a year ago, or a bit longer, I bought skullcandy headphones and I don’t even remember the model name. I bought them in WHSmith at Gatwick Airport. Luckily, they didn’t give me a receipt, so I wasn’t able to get a warranty period 🙂. The headphones were alright for some time, but a few months ago the part that goes directly on the ear started to detach from the headphones. Now its almost completely detached. I would post a picture but I don't see that option here.They are still usable, but I can’t really take them anywhere with me.Feature-wise, the most annoying thing about these headphones is the low-battery reminder. It goes off so often and blocks any other sound, so you can imagine how annoying this is in the middle of a call.The worst part is paying £160 for set of headphones for them to physically fall apart in less than 2 years is extremely disappointing.The only reason I give 2 and not 1 star is that if they didn’t fall apart they would have been decent headphones.
FIRSTLY I DON'T RECOMMENDED SKULLCANDY HEADPHONES Absolutely ridiculous customer service non existence all they have is terrible chat robot i put a request in for customer service support two weeks ago nothing i cant find a email anywhere on there website or on Google no support whatsoever don't waste your money
I really wish id read these reviews before making a purchase- sadly i have had the same experience. Logged a return/ warranty claim on website, told to look for an email- none ever came. Tried to log again but it wouldn’t let me. Returned the item with a letter, order number and all necessary details for a replacement set (headphones faulty), sent tracked/signed 48hrs. The item was delivered and 2 weeks later i have received no communication or acknowledgment and certainly no replacement or refund. They have essentially stolen £40 from me. Reporting to trading standards.
Really wish I could add screenshots to my review. Tried to apporach customer serices regarding a very simple issue. What transpired after being repeatedly ignored, and attempts to make contact with agents cut off repeatedly without explanation, was what can barely be called a conversation. What began as an agent contradicting the company's own policies, and repeating nonsensical things in broken English, this quickly escalated into being screamed at in all caps, personally insulted and having abuse shouted at me. When I tried to politely return to the issue at hand, I was getting repeated abusive comments and personal insults in all caps, being told the agent had better things to do than help me. I really wish I could add these screenshots but will instead look at posting these elsewhere. Will wait so see if teh automated response of "please go back through the exact same customer service system set up to be unhelpful" is posted below this.
I won some Dime Evo earphones in a work raffle. One earphone doesn't work straight out of the box. I've spent hours on forums and watching videos to try and get the left earbud to work, to no avail. It won't turn on with any button presses, but the LED light shows that it is charging when in the case. Looking online, loads of people have problems with this happening and with just about every model of bluetooth earphones they make. This is my second product with skullcandy but both products have been defective. Useless company.
As per my last review, useless customer services. I had a reply to say skull candy would contact me directly to discuss and follow up on a warranty claim. Guess what?????? I am still waiting. This was nearly a week ago. As usual, still no sign of any update on my ear buds and still no sign of skullcandy getting intouch!! I stand by my last review. USELESS!!!
Headphones are good, Bluetooth speakers are very poor. Customer Service is non existent. I had to return faulty headphones, which was an over complicated process and I even had to pay shipping for returning a faulty product. I was told I would get a full refund for the item upon receipt if it at their return warehouse. In good faith, I ordered a replacement pair of headphones, these arrived quickly. After ten days of hearing nothing from Skullcandy and not receiving the agreed refund, I contacted them and they claimed not to have received the returned item. I provided them proof via tracking information, they then confirmed the refund, in the form of a credit! This was in direct contradiction to their original agreement. I queried this and my messages went ignored. Feeling defeated, I used the credit to order product that I neither needed or wanted, headphones and two Bluetooth speakers. These arrived quickly, headphones are fine and are as expected, but the speakers! Gosh they sound absolutely terrible. I have made three further attempts to contact Skullcandy, with no replies received. This company is extremely difficult to deal with, they trade in either ignoring you, offering copy and paste platitudes and lies. I’d suggest they’re in breach of UK trading standards regulations, but I simply don’t have the energy to continue to battle such a company! You live, and you learn. Do yourself a favour, buy a different brand, do not do business with this rogue trader. Update - 6th January 2026 @1930hrs. In response to SkullCandy’s reply to my review and their subsequent direct contact to me via email, I can confirm that a resolution was proposed by them and that I have accepted this in good faith. I have now increased the star rating to two because of this.
Still waiting for order. Placed order on the 24/12/25 I still have yet to receive an email to say it’s on the way. Tried to contact customer service but they kept saying my tracking number is not recognised. Very frustrating. Really hope I get my order soon as I paid over £200.
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