Possibly the worst experience I have ever had attempting to return an item. I ordered headphones for my son for Christmas and received a wrong item of lesser quality from Skullcandy. I have called three times in the past two days waiting for over an hour two of those times to speak to someone. I was given the complete run around and was flat out lied to. I have yet to receive the return shipping label that they said they emailed me yesterday .. i called again today to ask them for the return shipping label and was told that I hadn't received it yet because I never sent a photo of the wrong product I received even though I was never told to do so yesterday. I honesty am starting to believe they purposely sent the wrong item because they thought they would get away with it. I truly feel like this company is a total scam… i would not recommended ordering from them ever. They have $160 of my money and have done zero to resolve their error.. they be should totally ashamed and embarrassed. Dealing with their customer service is a total nightmare.. do yourself a favor and DO NOT order from them!Update: It is now 3 full days since I first contacted Skullcandy customer service. I have yet to receive a return label or communication from them on how to remedy their error!!!! I bought a product, received the wrong product, and Skullcandy refuses to remedy it! This is so baffling from such a large company!!
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