A refund has taken longer than their website and email says it should. I chased it once via chat. Went to chase it again today and all it shows me is my previous chat, it wouldn't let me initiate a new chat. I suppose I could clear my cache etc. but it seems like a flaw on the site.Chased my refund again. First email says they've not received my return. I screenshot their own email saying "we got your return" etc.. they reply saying it's another 5-7 business days, on top of the 14 I already waited. Something is going wrong with their system or staff.I'm going round in circles with customer service. I'm getting the same responses saying they haven't got the return. I point out they already emailed me saying they have got it, I was chasing that. So far nobody will escalate it. Now a 1 star experience.EDIT - Their response is 100% wrong. Surprise!
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