I ordered from the website, I got a confirmation mail, but then nothing really happened. The UPS number was an old one from 2023 in the US. I thought: "Damn, I got scammed."Then I used the chatbot and there was an answer from a customer service employee - Rhyan. He was very helpful & did an amazing job. We reordered and the item arrived a few days later.Thank you Rhyan for that amazing help!
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