Review Time
Bought a gun-carry backpack product from them that did not work, for me. I followed process as directed on website for return and have been getting the run-around for a month!!! Every reply to my inquiry for return slip is the same...
Hello,
I am currently following up on this, I will get back to you soon.
Best,
Rachael
SkullVibe Customer Support Team
Each time I reached out, they waited a week before replying. I feel they are trying to let the "return within 30 days" run out so I have no recourse.
Do not do business with these people! They are not responsible, trust-worthy business people!!!
I ordered 3 weeks ago and still nothing. They are next to impossible to get ahold. I was informed the product was shipping a few days ago, when i finally did get a hold of someone. Yet still nothing. No tracking or anything. So I have called, messaged and sent an email to just cancel the order and refund the money. Still no response. I would not recommend this company.
Great experience with the company. Easy purchase. My item was shipped and received within a week. I thought I was going to have issues as I did not get an update on the shipping or when it was shipped. The confirmation email said the shipping info would be sent to me once it was, in fact, shipped. After the 2-5 day period I still heard nothing so I went to the website and through the internal chat initiated a chat. I received an immediate response. The person I chatted with looked into the situation immediately and found that the package had been delivered that day to the front desk. The only negative was the shipping communication, but that alone was not worth any negative point of deduction due to the promptness of the chat through the website. Not to mention the product was spot on what I ordered and i have no complaints on the product itself either. It was also nice that I bought something online and it wasn't from China. So SkullVibe gets 5 stars from me. I will have no issue ordering again.
I received a defective product, that can't be used as intended. I reached out to support, no response. I asked how to return the product, no response. I called both phone numbers listed on their site, one always says busy, the other just rings. The refund section of their web site has no details on how to start a return nor where to send it. It's either a very poorly run company or a scam.
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