Sky over all has failed in many parts. Their customer services is terrible and their website is useless in many areas. I wanted to double check what credit card I had setup as my bill payment. When you go into edit credit card, it comes up asking for credit card details and implying what you enter you will be paying .01c. I do realize this is verification of your card, but why do I have to enter it and why does it not just show my credit card which is registered. The customer services person is appalling and there is no logic behind their questioning and logic. He keeps asking what my email address is for logging in as I might have logged into wrong account. How can I have logged into wrong account, when I can see all my details, and bills, payment set . But he insisted that I have to tell him my email address. He even says what my email address is, and asks me to validate. I question this line of questioning. I just wanted to verify that a credit card was setup for my account. He then tells me that I should have got an email telling me when it was setup. This might have been done several years ago yet he insists this is the way to verify my credit card. I tell him I may not hold on to that email, but he insists this is the way to verify .. which is ridiculous. In the end I had to hang up as his insistence of knowing my email address seemed more important than to tell me a way to find out what credit card I have setup to pay my bill. My main reason for ringing was because I was sent an email to make sure my credit card was setup correctly as they had some system update done, so I needed to check. It also irks me that they now don't have an 0800 number, but instead you have to waste your mobile minutes placed on hold waiting for almost an hour and even if you get someone they put you on hold several more times. If you want to cancel any part of your subscription, you also have to wait up to an hour or more to get someone to cancel, yet they allow you to subscribe on line within seconds. Quick to get your money, but slow when you are opting out. SKY, you have gone down hill
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