12 Sep: Used their app to pay my bill ($395). App crashed. Checked my bank. No money off. Checked app. Money still owing. Paid again. Crashed again. Logged into website. Account in credit by $395!13 Sep: Called to ask for refund. Extremely rude and patronising person at helpdesk. Was told it will take 10-14 workdays to get my money back (when I missed a previous payment, after a single day, they added an $11 penalty to my acc!).Was told to fill in an online form to request a refund. Did that and got an automatic reply that they will get back to me in 5 business days... been 11 business day now, and no follow-up, no reply, NOTHING!Called again and explained that I need the money urgently. Was told that they never said 14 days, but it'll be a max of 10 work days. Got aggitated and demanded to speak to a senior staff member. Was told someone will call me before 5.14 Sep: My bank asked for an email that states that I'll get the money back, then they'll help me out. Asked Sky for this. Nope. Can't be done.16 Sep: Got a call from a woman who claimed to be a "senior agent" (what the ??? - FBI?). Refused to send me an email. Said that she'll call my bank and talk to them. I asked who she was going to talk to. She got agitated and said "we know what we're doing. we know who to talk to".Again was told that I am lying, that no-one would say it will take 14 working days - it will only be 10.20 Sep: Called my bank. Was told no-one called - it would have shown on my file if they did.28 Sep: (11 working days - no refund). Called sky. Was told by "Maria" (she refused to give her last name, after I told her I'm recording the call) that it will take up to 14 working days to get my refund!!!I cancelled all my sky subscriptions (basic, entertainment, sport, movies and high-speed fibre internet). BUT you have to give 30 days notice!!!!!I shall NEVER use them for ANYTHING again!!!!!
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