Disgraceful business practices. I booked a fully refundable flight that I needed to cancel. Initially, they claimed I would only receive the taxes back, but when I insisted it was fully refundable, they put me on hold for 20 minutes only to say it was refundable EXCEPT for the taxes, which is absurd for a non-refundable flight! Now, two months later, I have yet to see my refund and have had to contact my credit card company to dispute the charge.
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