Unforgettable negative experience. The customer service is highly unprofessional, with conflicting information given by phone representatives and desk staff. I paid $115 for luggage from one city to another, but upon arrival, they claimed it wasn't in the system and I had to pay again. After multiple calls, I was finally allowed to continue my journey. On my return, they charged me $164 for the same luggage—almost $60 more. Despite speaking with various representatives and the manager, no one provided a solution. The manager simply dismissed the issue. This is unacceptable. Stay far away from this airline. While the pilots and in-cabin service were commendable, the overall experience was dreadful.
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