Short version; Sky cancelled my flight, refunded only 32% via voucher instead of 100% to my credit card as requested. Each time I contacted them to ask why, I was advised that the case was closed.Detailed version: In February 2024 I was travelling with a group of friends when Sky emailed 2 of us to say we had been rescheduled to a flight the next day for the return flight from Valdivia to Santiago. After reading Sky’s refund policy (100% refund if they delayed or cancelled a flight) and wanting to remain with the group, the 2 of us bought tickets on a LatAm flight set to depart around the same time and then I followed the instructions Sky provided to request a refund.When the group arrived to the airport, the others were informed by airport staff (not by Sky) that the Sky flight had in fact been cancelled entirely. My friends had to be at work the next morning so while looking for another way back, it was noticed that Sky was still selling seats on subsequent flight that day so they managed to have an agent at the Sky service counter switch their tickets for them at no cost. I was furious at having spent $200USD for no reason but unfortunately the stupidity doesn’t end there. 3 days later, 100% of the taxes (equivalent to about $5) for the cancelled flight were returned to my credit card, so I wrote to ask why. After 2 weeks and my 3rd follow-up, I received an email to say $22 (of the $68USD I paid for that flight) would be turned into a voucher that was valid for 1 year. As a tourist visiting Chile that would be useless for me. I contacted Sky via multiple avenues asking for an explanation. Each time the reply was ‘this case is closed’. I have flown with Sky before and been happy with their service and I understand flights are sometimes delayed or cancelled, but in this case their incompetence cost me money, they did not honour their own policy and their refusal to even answer me are inexcusable so I will not fly with them and I will keep posting this story until they make it right.
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