While trying to find out how much I would be reimbursed if I submitted a refund claim, I accidentally completed the form online. I never saw any information regarding the refund amount for the two flight tickets I purchased. It was only at the very end, when it was too late, that I discovered I would receive $36.06 back for tickets that originally cost me $386.58. This means I lost 90% of the ticket value. I reached out to the support team in hopes of resolving the issue. Who would be satisfied with losing such a significant amount? I was even willing to pay extra to change the flight date, but I was told that nothing could be done. To me, it appears that the company engages in questionable business practices. After researching, I found that others have had similar issues. Proceed with caution.
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