I’ve been a very loyal Sky customer for 11 years, using both their broadband and mobile service. Sadly, like most companies it seems, these days, they’re only any good while things are working. Problems? Sky are beyond useless. We’ve been trying to get Full Fibre installed for nearly a year but Openreach keep cancelling the order as they can’t get permission to work (they’re asking a dead bloke, so no surprise there) I kept trying to order as my next door neighbour has FTTP (Openreach dug the street to his house - they just won’t do it to mine) so I thought it would eventually get sorted. This was going on throughout 2025. Finally, on 29th November, it all came crashing down and the truth about Sky as a company was revealed. My Fibre to Cabinet broadband stopped. Ceased. I ran all the line tests. Nothing. Ran the router tests. Nothing. Rang Sky - told them I needed a new router (I know about this stuff btw) They arranged for one to come out asap. I was well impressed. My neighbour very kindly strung an Ethernet cable between our houses so that we could share his Vodafone connection. What a star! I thought this would be for a couple of days. Oh no. New router arrived, no joy. Called Sky (wrestling with their incredibly annoying robot triage system who just points you to the app EVERY FECKING TIME!!) who sent out an Openreach engineer. Great guy. Correctly diagnosed that there was a ‘cease’ flag on my Sky account. Yes, Sky had switched my broadband off as some moron there had decided that I’d had Full Fibre installed and so didn’t need Fibre to Cabinet any more. I work from home so internet is vital - I literally cannot do my job without it. Call after call after call was useless. Hour after hour after hour. Pointless. After 10 days, email to Dana Strong? Instant response. Still had to wait to get the BB back on, but at least I got reconnected. At last! 14 days without service - surely I could expect some compensation? They offered £15. I kid you not. Even when this was rejected, their final offer was one month free. I probably spent approaching 20 hours on the phone. Waited in for engineers (including the Sky one who freely admitted that he had no idea why he was in my house) Wrote multiple emails. Nearly lost my marbles. 11 years as a customer means NOTHING to these muppets. So very disappointed in them. Avoid at all costs.
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