Review Time
I'm trying to discover the date of my end of contract, it's a simple question but this cannot be answered online. They deliberately make this impossible to do.
The AI chat bot is sooo pathetic, again, simple question when does my contract end?
Full access to account reveals nothing, you have to phone these morons!
I'm trying to discover the date of my end of contract, it's a simple question but this cannot be answered online. They deliberately make this impossible to do.The AI chat bot is sooo pathetic, again, simple question when does my contract end?Full access to account reveals nothing, you have to phone these morons!
Do me a favour never ever ever ever ever go with Sky Internet they are slow their customer service services is trash and their troubleshooting skills are abysmal I think I’ve tried everyone but nothing has worked and then they want an extra £4 a month which I’m already paying £27 a month for 500 MB. I don’t even get that and the four quid is for the Sky Wi-Fi max I can’t wait till 2027 or if I can come out earlier this year I’m gonna go with someone better because their customer services is absolutely trash
Poor speeds, constant dropping out but they keep trying to suggest it's something I'm doing wrong although nothing has changed in my house for months. 'Well it tests OK', if it was OK, why would I spend many hours of many days trying to get Sky to fix the issues. No engineer for 9 days and told it will be another 72 hours. I will have terminated my contract by then. The customer service agents are working from lists; it's clear they don't actually have a clue of the technical side and won't send an engineer; probably due to cost. Given the social media noise about Sky in my area, it is suspected that they have over sold the services and don't have the infrastructure at the exchange to cope with the demand. They seem to have lots of resources in sales; I'm getting calls all the time trying to sell me Glass/TV and other upgrades - none of which I would touch with a barge pole. If they looked after existing customers with the enthusiasm they put into sales, they would make billions more.
For an international company they are a complete shambles. After ordering, I have been given 7 different dates for openreach to do installation, Ended up cancelling order, sky blame openreach, openreach blame sky. DO NOT USE EITHER, AS BAD AS EACH OTHER,YOUVE BEEN WARNED.
Always seems to be something wrong with their serviceBeen having slow connection for the last couple of months, but been too busy to contact themFinally had time today and they confirmed, yes, something is wrong me my line outside of the houseSo they will try to rectify in 72hrsI asked for a refund to which they replied they could give me a £10 goodwill gesture off my next purchase lolIm mean, its a jokeThese days I don't even bother to push for more, just come on here and leave bad reviews based on my experienceIts always funny though, as within 24-48hrs one of the reps are trying to contact you to rectify their bad reviewPity they don't care more about their customers than their online imageAlso customer service rep sent a text asking how good his service was, even before the situation was rectified lolI mean, you can even write this sort of comedyAnyway, lets see if they rectify the issue when they said they would
Awful customer service. They won’t cancel my contract and I have been on the phone now, passed from person to person to no avail. I have no other option but to cancel my direct debit and write to sky via email as no one on the telephone will help. This is the third time I have phoned and tried to cancel my account, money grabbing sharks.
I’ve been a very loyal Sky customer for 11 years, using both their broadband and mobile service. Sadly, like most companies it seems, these days, they’re only any good while things are working. Problems? Sky are beyond useless. We’ve been trying to get Full Fibre installed for nearly a year but Openreach keep cancelling the order as they can’t get permission to work (they’re asking a dead bloke, so no surprise there) I kept trying to order as my next door neighbour has FTTP (Openreach dug the street to his house - they just won’t do it to mine) so I thought it would eventually get sorted. This was going on throughout 2025. Finally, on 29th November, it all came crashing down and the truth about Sky as a company was revealed. My Fibre to Cabinet broadband stopped. Ceased. I ran all the line tests. Nothing. Ran the router tests. Nothing. Rang Sky - told them I needed a new router (I know about this stuff btw) They arranged for one to come out asap. I was well impressed. My neighbour very kindly strung an Ethernet cable between our houses so that we could share his Vodafone connection. What a star! I thought this would be for a couple of days. Oh no. New router arrived, no joy. Called Sky (wrestling with their incredibly annoying robot triage system who just points you to the app EVERY FECKING TIME!!) who sent out an Openreach engineer. Great guy. Correctly diagnosed that there was a ‘cease’ flag on my Sky account. Yes, Sky had switched my broadband off as some moron there had decided that I’d had Full Fibre installed and so didn’t need Fibre to Cabinet any more. I work from home so internet is vital - I literally cannot do my job without it. Call after call after call was useless. Hour after hour after hour. Pointless. After 10 days, email to Dana Strong? Instant response. Still had to wait to get the BB back on, but at least I got reconnected. At last! 14 days without service - surely I could expect some compensation? They offered £15. I kid you not. Even when this was rejected, their final offer was one month free. I probably spent approaching 20 hours on the phone. Waited in for engineers (including the Sky one who freely admitted that he had no idea why he was in my house) Wrote multiple emails. Nearly lost my marbles. 11 years as a customer means NOTHING to these muppets. So very disappointed in them. Avoid at all costs.
We've been with Sky for years, and have recently started encountering problems with upload speed, which has been reduced to 1mb/s. I tried numerous times to get it fixed, they said an engineer would come, then they had fixed it (no engineer visited), yet it still doesn't work, Meanwhile they have hiked our bill to £53 per month, (and we are out of contract) whereas new customers are £25 per month. I asked for a better deal (on Black Friday of all days) and was told none were available - so much for customer loyalty). I tried to cancel and resubscribe, but the process is so onerous, and the ability to contact and speak to customer services so woeful, that we are going elsewhere. Appalling service.
They send bullying and threatening emails and textsSky TV customer 20 years, broadband 10 years, mobile 3 years. Moved home. Sky could not provide contracted broadband speed at new address. Sky volunteered to end contract with no early termination charge (£300+) as they could not fulfil contract. They imposed charge. It took 6 phone calls to resolve. Then Sky continuously demanded return of the router/hub that I had already returned - which they had acknowledged. Made 6 more phone calls when advisors acknowledged return of router and promised no charge for alleged non return. Received bullying and threatening emails and texts for alleged non return of router. Then Sky charged me for the router.....
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