We've been with Sky for years, and have recently started encountering problems with upload speed, which has been reduced to 1mb/s. I tried numerous times to get it fixed, they said an engineer would come, then they had fixed it (no engineer visited), yet it still doesn't work, Meanwhile they have hiked our bill to £53 per month, (and we are out of contract) whereas new customers are £25 per month. I asked for a better deal (on Black Friday of all days) and was told none were available - so much for customer loyalty). I tried to cancel and resubscribe, but the process is so onerous, and the ability to contact and speak to customer services so woeful, that we are going elsewhere. Appalling service.
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