Our broadband signal had become erratic and I couldn't find answers on the website so asked to speak to customer service . The person allocated to advise me came on the line quickly and couldn't have been more helpful. She analysed our problem quickly, took me patiently through the steps to reset the router, and decided that we needed to see an actual engineer. He came the following day (!) with a new router and wall socket. He was very kind and courteous and made sure I understood everything that was going on. Our signal is much improved and seems to be consistently steady which it was not before. Sky's customer service couldn't have been better, in our view.
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Sky UK is a British telecommunications company which serves the United Kingdom owned by Comcast.
