I was offered a repayment of my exit fees from BT if I switched to Sky Boardband. I was nervous as the exit fee is £190 but I was told all I need to do is send my final statement from BT to an email address and my account will be crdited. I have sent the final BT statement and I am now being asked for a copy of a bank payment to prove I ahve paid my bill. My Direct debit will not be taken for another 10 days and I wrote to say that wtjhis was not what I was asked to to. Correxpondence is being handled by an AI agent and not a human so I am getting nowhere. Very trustrated an annoyed, will probably cancel in the cooling off period
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Sky UK is a British telecommunications company which serves the United Kingdom owned by Comcast.