I just signed up to an improved broadband package with Sky, the full fibre 150 package to be precise. I have been with Sky for over 20 years but a while ago I started experiencing difficulties with the WiFi connection upstairs. I live in a modest sized 3 bedroom house with wooden ceilings and stud walls, so connecting to WiFi should never be an issue. I was sent a booster, for which Sky began immediately charging me £7.50 a month for. I think it is disgraceful to charge a monthly fee for something, that it is more than reasonable to assume, should be automatically available on a standard fibrr broadband package. I cancelled this when I realised that I was actually being charged for being able to access WiFi upstairs. I have just been on the phone with a Sky broadband technician. He proceeded to tell me that Sky only guarantee the speed coming into the router, they don't guarantee a WiFi connection. For me to have that I would have to take out a further subscription package called WiFi Max at £10 a month!! I believe Sky are fully aware of their router limitations and use this to garner more subscription fees feom customers.
My advice to anyone looking for a decent fibre broadband provider is to avoid Sky like the plague!! It may look like a good deal on paper but to get the speeds and WiFi connection they boast about requires separate packages. All in all its just not worth the hassle. Gangsters!!
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Sky UK is a British telecommunications company which serves the United Kingdom owned by Comcast.