After being a customer for two years, with my renewal approaching on 17 December 2025, I reached out to negotiate a better deal due to my reduced work hours. I called three times, but instead of a reasonable offer, they proposed a broadband increase to £34, which is unmanageable for me. Each time, they either suggested a more expensive package or alternatives that were still pricier than my current plan. Eventually, I called a fourth time to let them know I wouldn't be renewing my contract. I've since found another provider who is ready to take me on. Shortly after, I received an email from them offering a cheaper contract, but it's too late. They really don't seem to listen to their customers.
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Sky UK is a British telecommunications company which serves the United Kingdom owned by Comcast.
