Concerning the broadband service, it has been one of the poorest experiences I've encountered in the UK. I have been a customer for over two years. This month, my broadband stopped working, and when I reached out for assistance, they made no effort to resolve the issue, simply stating that someone would come by, but no one did. I called for five consecutive days, only to be told that my issue was under review. I was left without broadband for eight days, which was extremely frustrating, yet they seemed indifferent to my situation. I requested a refund for the days without service, but my account was still deducted. Attempts to follow up on this matter were met with the same response: someone is reviewing the issue. I've never experienced customer service like this before. I strongly advise against using this broadband service or their TV offerings. Please report these issues to prevent others from facing similar problems. This has been the worst broadband and TV experience I've had in the UK.
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Sky UK is a British telecommunications company which serves the United Kingdom owned by Comcast.
