The service has been shockingly bad, just trying to get it installed. Initially scheduled for last week, I received a message days in advance stating external work was needed. After that was completed, I was left in the dark about the next steps. I spent 45 minutes on the phone with customer service, but I'm still no closer to knowing when I will have broadband. There's a leftover router from the previous tenant that worked until recently, but they just keep telling me to check with another provider. This has been a massive headache, and I'm seriously considering canceling before they even start.
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