Review Time
If I could I would give a 10 star review . This is my story about my interaction with the bestus sky customer service agent EVERRRRRR....The lady in questions name is Irina and this lady is without a shadow of a doubt the best customer service agent you are ever gonna encounter . The ladies patience is absolutely phenomenal. And in all probability the reason I've stayed with sky as I was at my wits end with them ...this lady was patient. Understanding above and beyond. Professional.empathetic.sympathetlc.and solved my problem within an hour or so not because of this ladies lack of knowledge but rather my stupidity ( Which I'll never acknowledge)in all my dealings with customer service agents , I have never ever encountered a lady like this . Any company that employs this lady is lucky beyond belief a veritable asset to any company . One day all customer service agents will have a picture on their desks of this lady with the words ....This is where it all began, with...Our Lady Irina.
The virtual assistant and human support team are completely ineffective; it feels like a call center that takes calls but provides no real help or knowledge. It's incredibly frustrating, and this experience has been worse than with other providers, which is saying a lot.
I signed up for a £27/month, 24-month contract for Fibre 75, but I'm disappointed with speeds averaging only 23 Mbps due to 500 meters of old copper wiring. After full fibre was installed in my area, I was connected through another service, achieving triple the previous speeds at no extra cost for the remainder of the contract. Now, however, neighbors are being offered 500 Mbps for just £2 more, while the company insists on an exorbitant upgrade cost of £43/month for us. It's a clear rip-off for loyal customers.
Since November, I've faced constant issues with the broadband dropping out. It's nearly impossible to speak to someone about these problems, as I'm always directed to online help, which claims there are no issues while my router indicates otherwise. As someone who works from home, losing internet during calls is unprofessional, forcing me to rent an office just to ensure I can do my job. If I could give zero stars, I would. I'm eagerly waiting to switch providers soon, and I won't consider this service again.
If I could rate this a zero, I would. Choosing this broadband package was a major mistake. I opted for a 900 Mbps plan, but the internet has been unreliable since day one. I've made countless calls, yet the issue remains unresolved. The customer service has been unhelpful and rude. As I write this, I'm on the phone with them again, being transferred between departments while the problem continues.
Absolutely terrible. I waited a month for the connection, and the engineer failed to show up twice. Trying to reach the support team by phone has been futile. I wish I had heeded previous reviews, as I would advise others to steer clear at all costs.
Our internet has been down since December 9th. I've contacted the service multiple times, and twice I was told an engineer would come, but no one showed up. Now they're uncertain about when an engineer might arrive to fix our internet. It's unacceptable, and I've been informed it won't be resolved until January. I strongly recommend avoiding this provider.
They failed to install my broadband as promised and left me without any updates. I had to visit their local store to make contact, as phone calls were impossible. They seem unwilling to engage with customers. This has been the worst customer experience I've ever encountered. It's best to avoid this service entirely.
The service has been shockingly bad, just trying to get it installed. Initially scheduled for last week, I received a message days in advance stating external work was needed. After that was completed, I was left in the dark about the next steps. I spent 45 minutes on the phone with customer service, but I'm still no closer to knowing when I will have broadband. There's a leftover router from the previous tenant that worked until recently, but they just keep telling me to check with another provider. This has been a massive headache, and I'm seriously considering canceling before they even start.
This has been the worst experience I've ever had with any product or service. After getting broadband and TV installed, I lost connection just three days later. When I called, I was informed that the issue was external and a technician would come out. They initially told me they would come on Wednesday, but then changed it to Monday. On that day, they sent the wrong technician who couldn't help us. After another lengthy hold, I was told we’d have to wait another week for someone to come. I canceled immediately.
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