skycards.eu

PERSPECTIVE CUSTOMERS: PLEASE READ AND BE WARNED

I would like to inform perspective customers of my experience and leave it upon them to decide if it would be more advantageous to find a more suited company from which to acquire their SKY card.I originally received erroneous information regarding my satellite connection at the beginning of August,2019, and when I delved to get a clearer answer, I was ignored. Sadly, only after I used more forceful and harsh words did I get the following answer:'Your account has been cancelled. We will refund the last renewal fee. Please go elsewhere for your service.Thanks Tom.'After having written e-mail after e-mail, asking questions which went unanswered, was I FINALLY informed as to the actual problem of my Sky Card. I was offered another type of system and when I asked for a more thorough explanation, my questions were ignored, and my subscription cancelled. I was told that my refund had already been made BUT IT HAD NOT !!!!!! Trying to get my month's refund was a fiasco and I had to place many telephone calls in order to receive it as my e-mails went unanswered.I have read other reviews and found that I am not the only customer who they flippantly 'cancelled' and then seemed to intentionally ignore. I even requested an official written statement of this cancellation and refund and none was ever given. This company's ineptitude and lack of both professionalism and respect towards their subscribed customers has not only caused them to cancel my subscription and lose a customer but might cause future potentional customers to seek another business enterprise with whom to do business.I work with the United Nations and many of my fellow colleagues seek the Sky Card. I have given warning of Skycards.eu on our INTRANET site which connects all branches of international organizations throughout the world. The supervisor's name with whom I dealt is 'Tom'. I hope the company reviews his handling of customers. I have thought about writing this review for days. It is only AFTER I noticed my refund had been made (again, NO written statement received ALTHOUGH requested) that I now submit this. Quite honestly, I questioned this company's integrity. Unwillingly, I sadly had to write that I would forward all correspondence to my lawyer.In the end, however, I have found a more reputable company and it is actually MUCH cheaper than what I was paying monthly with Skycards.euI hope through writing this testimonial that future potential customers will be cautioned as to how this company deals with their customers when problems arise with their card ( or at least how they dealt with me) . I was a customer for two years and paid my subscription every first of each month.Some of the employees and at least one of their supervisors of this company forgot that without 'We Customers' THEY would be unemployed...I have the feeling that they really do not care, but possibly, THEIR bosses in higher management will.

Date of experience: Aug 14, 2019