The platform is lacking; they need genuine instructors for makeup lessons, not individuals who appear to be already made up. My main issue is that I signed up for their trial on November 18 and canceled later that month. Now it's January 11, and I've been charged by them. I didn't receive any bill in December, so I'm certain I canceled. While that could be overlooked, what isn't excusable is that the support team did not acknowledge my concerns and refused to issue a refund despite my lack of consent for this charge. It felt like I was communicating with an AI bot. I'm extremely frustrated and may pursue legal action.
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