Review Time
Dont click on any other stuff, they will overcharged you 70$ extra fees without telling you and they dont ever agree to refund you, what ever the webstite is saying. It s frustrating.
The problem was handled quickly. All correspondence was polite and professional. I was very impressed at how the problem was taken care of and I would recommend Skyfluence.
Be careful it is a scam.
At first you think you subscribe for a 9$ purchase but then one month later they charge you 55$ without any notice and without your consent. I have written to the customer service but they pretend not to understand why I am upset and of course refuse to pay me back
BE VERY CAREFUL AND DON’T TRUST THIS COMPANY IT IS A SCAM
I have just discovered that I have had multiple ongoing deductions with
nil notification, and no consistency in price - noting one day I was deducted 2x totalling over $200usd. I have logged on to see why I’m being deducted and sent email asking them to stop taking money and to refund, only to be told I need to cancel, however unable to do so through the app. Extremely disappointing. Hoping they will cancel and refund accordingly.
I guess I signed up for a subscription when I thought I was watching an how to video. I have sent numerous emails because I am being charged a monthly subscription for which I have never used the service. I have sent numerous emails requesting cancellation to no avail. I have talked to my credit card company and they have been investigating …
I would like to take care of this matter with your company however. It would be very helpful to speak to a representative as I am not very savvy with technology.
Thank you for reaching out to me. And please if you call leave a message otherwise your call and number will be immediately removed because you are not in my contact list.
Thank you
Patricia
843-208-3921
I asked to cancel and still charged me 8 times what i paid for the trial, with the excuse of me not confirming the email address when i sent the email from the email address linked to the account. Duh! Also, they mislead te customers with no clear information about the subscription and there is no option to send cancel it myself either on the website. Only a link to the terms of the subscription. That’s what i had to email customer service. As a consolation prize they gave this 2 “premium pdfs” that i do not need or wanted and all info included can be found online, nothing rocket science. I just wanted my money back.
The platform is lacking; they need genuine instructors for makeup lessons, not individuals who appear to be already made up. My main issue is that I signed up for their trial on November 18 and canceled later that month. Now it's January 11, and I've been charged by them. I didn't receive any bill in December, so I'm certain I canceled. While that could be overlooked, what isn't excusable is that the support team did not acknowledge my concerns and refused to issue a refund despite my lack of consent for this charge. It felt like I was communicating with an AI bot. I'm extremely frustrated and may pursue legal action.
I’ve been attempting to contact customer support by phone rather than email, but it seems there isn’t a phone line available. This company has billed me several times after I cancelled my subscription. I’ve sent numerous emails seeking a refund, but I keep receiving automated replies, and they are unwilling to issue a refund despite my cancellation.
I experienced a bit of confusion with my order, but the representative handled it exceptionally well! The response was quick, and the issue was sorted out in no time. They explained exactly what went wrong, reminding me to pay close attention to my orders :-) Overall, the service I received was impressive and definitely worth the price I paid.
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