At the bottom of this review is my response to Lanre
What was said isn’t true and skylux added at least $1000 to each ticket for the exchange fir a total of 3k that if I would have booked through the airline it would have been less then 1 k - I gave the quote from Turkish before and after and the cost to Hamburg vs Rome what I changed to was even less
I booked my flight through SkyLux Travel, and due to unforeseen circumstances, I had to change it. While SkyLux followed airline rules, the total fees I was charged were far higher than expected — over $1,000 more than if I had booked directly through Turkish Airlines. This caused significant inconvenience and frustration.
I reached out to SkyLux to request any goodwill adjustment or consideration, given the situation, but they said they had fulfilled their role and no further action would be taken.
Even though the agency was following policy, the lack of flexibility and the unexpectedly high cost made what should have been a simple flight change unnecessarily stressful. I hope others are aware that booking through an agency can sometimes lead to much higher fees than booking directly.
Below is my response to Lanre
Dear Lanre,
Thank you for your reply.
While I acknowledge your position, I am disappointed with the overall experience and how this matter has been handled. As a result, I will not be booking with SkyLux Travel again in the future.
I also believe it is important to share honest feedback about my experience, and I intend to leave reviews reflecting the service I received. I always prefer to resolve matters directly and amicably, but unfortunately, I do not feel that a fair outcome was reached in this case.
I wish your company well going forward, but I will be taking my future travel business elsewhere.
Regards,
Robert
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SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.See more
