Customer service and complaints management is so disappointing. We started with Skymesh flyers ago because we could get Australian support. They have outsourced to another country and the experience today was dismal. After attempting to reset a password and discuss decreasing our plan, 33 minutes and 5 identity checks where I was asked to spell my whole email address, then half way through the “customer service” person just read it out. Then was deliberately disconnected. Then after calling to complain, they said they couldn’t provide a reference number, said they would email. No email received 8 hrs later. See ya Skymesh, I’m done.
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Please note that Skymesh changed ownership on December 2024. Reviews posted prior to this date describe experiences under the previous management and do not represent the company’s current service or practices.
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