Review Time
When asked them to put a new service on port 1 of my NBN NTD they instead cancelled my current NBN servers on port 2 which I never asked them to do, they never sent me a welcome Email what's so ever so had no details about what was happening or even my customer/account number. A day later my NBN service stopped working on port 2, then 5 minutes later I get an Email from that provider advising it had been cancelled. I'd realised Skymesh had then completely screwed up my order, tried to call the orders team at Skymesh, on hold for 1 hour, and then I was finally at the front of the queue, they hung up on me. Had to speak to the sales team who only take 20 seconds to answer to ensure they can rip off as many potential customers as possible and raised this with them, they never called back. Then spoke to tech support who blamed my BYO router (I'm an IT engineer so this is childs play) for half an hour was told it's all fine and activated and it's because I've misconfigured the router or the router has an issue (not the case, as it was working up until they cancelled the service). They said I need to wait 24 hours before they escalate the issue which I thought was insane. Of course still nothing the next day, spoke to them and tore into tech support who said they'd get a supervisor to contact me, which they did and they were in Australia at least, the thing was their level was what others consider first level tech support so he still wasn't across much. Said to leave it with him after telling me 1000 details about everything, and the next day in the afternoon (over 48 hours later) the service was online. I went with Skymesh to get onto their 100/20 Fixed Wireless NBN plan, and now am only get 10/10, I came from Exetel on a 75/10 plan which I was getting 70/10 out of them which I thought was good but an potential 10 up will be great for working from home. Anyhow I've signed up with MATE now which are the best NBN provider I've dealt with to date (took 7 minutes to activate the service on the port I asked for), the only thing that wasn't an issue was cancelling with these clowns, and I bet they will still try and charge my credit card even though they have a 30 day satisfaction guarantee
When asked them to put a new service on port 1 of my NBN NTD they instead cancelled my current NBN servers on port 2 which I never asked them to do, they never sent me a welcome Email what's so ever so had no details about what was happening or even my customer/account number. A day later my NBN service stopped working on port 2, then 5 minutes later I get an Email from that provider advising it had been cancelled. I'd realised Skymesh had then completely screwed up my order, tried to call the orders team at Skymesh, on hold for 1 hour, and then I was finally at the front of the queue, they hung up on me. Had to speak to the sales team who only take 20 seconds to answer to ensure they can rip off as many potential customers as possible and raised this with them, they never called back. Then spoke to tech support who blamed my BYO router (I'm an IT engineer so this is childs play) for half an hour was told it's all fine and activated and it's because I've misconfigured the router or the router has an issue (not the case, as it was working up until they cancelled the service). They said I need to wait 24 hours before they escalate the issue which I thought was insane. Of course still nothing the next day, spoke to them and tore into tech support who said they'd get a supervisor to contact me, which they did and they were in Australia at least, the thing was their level was what others consider first level tech support so he still wasn't across much. Said to leave it with him after telling me 1000 details about everything, and the next day in the afternoon (over 48 hours later) the service was online. I went with Skymesh to get onto their 100/20 Fixed Wireless NBN plan, and now am only get 10/10, I came from Exetel on a 75/10 plan which I was getting 70/10 out of them which I thought was good but an potential 10 up will be great for working from home. Anyhow I've signed up with MATE now which are the best NBN provider I've dealt with to date (took 7 minutes to activate the service on the port I asked for), the only thing that wasn't an issue was cancelling with these clowns, and I bet they will still try and charge my credit card even though they have a 30 day satisfaction guarantee
Complete scammers and thief's. They took out double payment of $284. At first completely denied getting the two payments, than showed bank statements. Now they are saying I have to wait 10 days for a refund and to be patient. Was on the phone with them all day. Complete disgrace of a company
Joined 5th November 2025 based on the fact Skymesh advertise they were Australian owned and sales woman Megan assured me they had Australian based tech-support.By the 14th November 2025 we had NO INTERNET SERVICE AT ALL AND NO ONE PICKING UP at the Skymesh Service Desk. For nearly 4 days we were without the internet. No apology. No 24hr follow-up (as promised) after the restoration of service. If they had, they would know my internet service was NOT performing as advertised. On Saturday the 13th of December 2025 the service ceases to stream TV (and films). The latency is so enormous the best it can do is play trailers or home made videos on YouTube. DOWNLOAD SPEED ranges from 2.18Mbps up to 17.39Mbps. The higher readings are "ALWAYS" ON Ookla!?!!I'm now 6 DAYS WITHOUT AN INTERNET SERVICE. I've phone Tech Support for HELP around 9 or 10 times. (I can't sit on the phone all day). I've also called the general service desk and the saleswoman who sold me the service. All promise to call back and NEVER DO!So I tried sending a form and some emails asking for my refund because Skymesh is doing nothing to fix the problem and they advertise a money back guarantee if their service is unsatisfactory in the first 30 days. NOW THEY ARE GHOSTING ME AND I FEEL LIKE I'VE BEEN CAUGHT IN A SCAM THAT'S SET-UP TO CATCH AUSTRALIANS. Yesterday I read reviews from other Aussies who cannot get a response from Skymesh and are sick of chasing them on the to get the Internet Service they have paid for. P.S. I am yet to learn who the Australian owner is but they should be hung, drawn and quartered AS SHOULD THE GOVERNMENT'S COMMUNICATIONS OVERSIGHT "IF" an Irish Receptionist, an English Saleswoman and a couple of Phillipino ?Techs at a Call Centre "IN THE PHILIPPINES" are able to get away with operating as an Australian owned and operated business.
Hadn't realised this company had changed hands until I tried to request a hold be put on my account as my computer is out of action. This was not a problem in the past but apparently not an option anymore & I must cancel my service instead! But when put through to the cancellation Dept you are just left on hold until you give up & call back. My 2 earlier emails were not acknowledged. And 30 days notice must be given so we vill still deduct whether you can access or not. Felt like I was in a Monty Python skit although no-one was laughing.
We had a great skymesh experience right up until cancellation. Coverage was good, speeds were ok but had very few drops outs over the 3 years we had it. I did find cancelling my service when we moved near on impossible. Multiple phone calls with no one to answer my calls. No email address on any invoice or the website to contact. Wasn't a great experience at the end and was really disappointed.
Customer service and complaints management is so disappointing. We started with Skymesh flyers ago because we could get Australian support. They have outsourced to another country and the experience today was dismal. After attempting to reset a password and discuss decreasing our plan, 33 minutes and 5 identity checks where I was asked to spell my whole email address, then half way through the “customer service” person just read it out. Then was deliberately disconnected. Then after calling to complain, they said they couldn’t provide a reference number, said they would email. No email received 8 hrs later. See ya Skymesh, I’m done.
What a mess!!! Just tried upgrade my plan to get unlimited and 100 speed. They told me it was active, then it was rejected, then it stayed very slow and unstable and no speed, then the speed over 2 days was maybe going to be ok they said, now I need to give them a 3x a day fixed Ethernet cable to desktop computer speed readings, so they might figure it out…And getting charged $106 from my bank, invoiced $104,95, but can’t access my invoice to understand why a $84.95 plan is already charged too high and not delivered… they merged my old account with the new, and after 3 calls I now have a new account but can’t do anything in it… wasting hours of my time, no result, dysfunctional! And no resolution.
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Please note that Skymesh changed ownership on December 2024. Reviews posted prior to this date describe experiences under the previous management and do not represent the company’s current service or practices.
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