When asked them to put a new service on port 1 of my NBN NTD they instead cancelled my current NBN servers on port 2 which I never asked them to do, they never sent me a welcome Email what's so ever so had no details about what was happening or even my customer/account number. A day later my NBN service stopped working on port 2, then 5 minutes later I get an Email from that provider advising it had been cancelled. I'd realised Skymesh had then completely screwed up my order, tried to call the orders team at Skymesh, on hold for 1 hour, and then I was finally at the front of the queue, they hung up on me. Had to speak to the sales team who only take 20 seconds to answer to ensure they can rip off as many potential customers as possible and raised this with them, they never called back. Then spoke to tech support who blamed my BYO router (I'm an IT engineer so this is childs play) for half an hour was told it's all fine and activated and it's because I've misconfigured the router or the router has an issue (not the case, as it was working up until they cancelled the service). They said I need to wait 24 hours before they escalate the issue which I thought was insane. Of course still nothing the next day, spoke to them and tore into tech support who said they'd get a supervisor to contact me, which they did and they were in Australia at least, the thing was their level was what others consider first level tech support so he still wasn't across much. Said to leave it with him after telling me 1000 details about everything, and the next day in the afternoon (over 48 hours later) the service was online. I went with Skymesh to get onto their 100/20 Fixed Wireless NBN plan, and now am only get 10/10, I came from Exetel on a 75/10 plan which I was getting 70/10 out of them which I thought was good but an potential 10 up will be great for working from home. Anyhow I've signed up with MATE now which are the best NBN provider I've dealt with to date (took 7 minutes to activate the service on the port I asked for), the only thing that wasn't an issue was cancelling with these clowns, and I bet they will still try and charge my credit card even though they have a 30 day satisfaction guarantee
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Please note that Skymesh changed ownership on December 2024. Reviews posted prior to this date describe experiences under the previous management and do not represent the company’s current service or practices.
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