I encountered a frustrating situation with this service. While I understand it was a busy time, it doesn't excuse the poor communication. I was in contact through text with a representative who requested my purchase details and address for a shipping quote. After responding, I waited... but received no quote. Hours passed without any update. Eventually, I sent a message pointing out their lack of response, and only then did they finally send a quote. Although their reply was polite, it was too late for me. Leaving customers without updates is simply unacceptable. They mentioned being short-staffed and needing to make a delivery, but that's no reason to ignore someone who's already reached out. Imagine if a customer was in the store, providing their information, and the staff just walked away without following up. It's not how you should treat customers.
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Music - It's something that seems to speak to all of us, even those who don't play an instrument. It's hard to describe the effect music has on us but it's fair to say life wouldn't be the same without an epic soundtrack to go with it. Passion for all things musical is really the essence of why Sky Music Supplies was established, and we continue to develop and evolve each year to offer a broader range of tools for musicians to express themselves. See more
