COMPLAINT I.R.O. YOUR POOR SERVICE DELIVERY
Good day
Skynet World is pathetic. The second year that I have problems with them to deliver my parcel. They phoned the wrong number then just left it at Pep Cell in our town and signed my name 'RENE'. 😡😡
I am definately going to report them to Nedbank, through which I paid my car licence and also on social media and Hello Peter.
The package was just left at Pep Cell in my town by the delivery guy and for which he signed 'RENE' on my behalf😡, and I was NOT even informed of this. After stressing the whole evening, making enquiries at my neighbours, on facebook and my town's whatsapp groups.
Today, after I contacted your offices again, holding on for a long time, the driver went
to pick it up from Pep Cell and delivered it to me personally. He said he phoned me and showed his phone, but it was discovered that he phoned the wrong number, namely 073 625 1777 and my number is 073 325 1777. My correct number appears twice on the package, as you will not on the attach copy of the package.
I paid for my car licence on Thursday, 26th February, received NO sms'e and only after I started making enquiries on Mondag 2nd March, I suddenly started receiving sms'e, and the WAYBILL number, that my package is made up and will be delivered Tuesday 3rd March.
I waited Tuesday the whole day with my ID ready, but my package never turned up.
After I phoned this morning again, a very helpful lady got hold of the driver. He then collected it at Pep Cell and delivered it to me.
Very disappointed in the service Skynet World delivers, after I also experienced problems last year.
And what about all the airtime that I wasted l, as a pensioner, just to get hold of someone to assist me 😡. Will I be refunded for all my airtime and data I wasted?
Your urgent feedback and explanation will be appreciated.
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