Rang sky protect on the 3/1/26 as my sky glass tv hdmi port was broken. 5/1/26 - they delivered a replacement tv. The delivery drivers didnt have the equipment to take my tv stand off. So they opened the new box to find a broken tv. I refused delivery as thats my right to.The same day i logged a complaint with sky protect and order another tv.The 1st call handler didnt have a clue 2nd still no clue. 3rd told me i needed to take the tv off its stand and have it boxed up with 2 people to help me. None of which i was told when i ordered the replacement plus sky take the box when they deliver a glass tv as they set it up so i dont even have a box. 4th call handler wouldnt listen. 5th call handler said sky have to have the undelivered tv in their hands before i get a new 1 wait for a call back.6/1/26 no call back so i called to see if theyd received the tv. No they hadnt. 7/1/26 i ring to order a new tv surley theyd got it by now no they hadnt theres an issue with IT they need to mark it as recieved well see if we can waiver it. If youve not signed or taken delivery we then have it. But we suggest you complain..Ring complains phone number to be cut off. Send facebook a msg on there explaining the issue. 9pm i.get a phone call back sorry well sorted it out and ring you back tomorrow. 8/1/26 No phone call back9/1/26 really sorry well order you a new tv for tomorrow and well compansate you ok10/1/26- wait in all day no tv Email received at 4pm we cant deliver the tv. Email us back. Email them back its out of stock. Ring up the complaints team.oh its down to the weather which was fine at both the depo (my friends live nearby and hes a bus driver) and where i live. Well ring you tomorrow. I threaten to cancel my sky account. 11/1/26Phone call ill try and get you 1 for tomorrow. Trouble getting through to sky protect. Ill ring you back. Rings back i cant get you 1 for tomorrow theres a problem with it and its been marked as not received the undelivered tv so we cant order a new 1 so i dont know when this will get sorted. I explained ive had 3 different stories. I just want a tv and to speak to someone higher up so i can explain the context of the problem and why im so fustrated annoyed and disapointed. I feel like cancelling because its not worth the stress. Later on in evening i get an email we are cancelling your sky tv this will effect your credit rating and youll still be charged. Not once did i cancel i expressed my fustration that is all. None of team seem to know what theyre doing. And its still not resolved. I write the review to warn other customers off the lack of empathy compassion snd realisation of how stressful it has been dont bother ordering sky protect. Id of been better off with my house insurance covering it.
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